Frequently Asked Questions

Everything you need to know about YENYONG. products, ordering, samples and installation.

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Frequently Asked Questions

Answers to the most common questions from architects, contractors and distributors.

Are SPC wall panels completely waterproof?+

Yes. The SPC (stone plastic composite) core does not absorb water, making panels suitable for bathrooms, shower areas, kitchens and basements. Surface decorative films are also moisture-resistant.

Can SPC panels be installed over existing tiles?+

Yes. SPC wall panels can be installed over existing tiles, plaster, drywall or plywood provided the substrate is flat, firm and clean. Use adhesive for uneven surfaces.

What is the minimum order quantity?+

Standard MOQ is 500m² per product line. Project and trial orders may be negotiable — contact us with your requirements.

How long does delivery take?+

Standard production lead time is 15–25 working days after deposit and sample approval. Shipping time depends on destination port.

Do you provide free samples?+

Yes. We ship colour and product samples worldwide within 5 working days. Courier charges may apply for express delivery.

What certifications do you provide?+

Products can be supplied with CE, SGS test reports, ISO 9001, FloorScore, B1 fire rating and REACH/E0 documentation where applicable. Specific certificates depend on product and market requirements.

Can you do OEM / private label?+

Yes. We offer OEM packaging, custom carton marks, branded colour cards and private-label documentation for distributors and importers.

How do I clean and maintain wall panels?+

Wipe with a damp cloth and mild detergent. Avoid abrasive scouring pads and harsh solvents. For SPC panels in wet areas, reseal silicone joints periodically.

What is the difference between SPC and WPC?+

SPC has a limestone-PVC core that is fully waterproof and rigid. WPC has a wood-fibre-PVC core that is water-resistant and warmer underfoot. SPC is preferred for wet zones; WPC for living areas.

Can panels be used with underfloor heating?+

SPC flooring is compatible with underfloor heating systems when installed according to guidelines. Wall panels are not affected by underfloor heating.

Do you offer installation training?+

We provide detailed installation guides, video tutorials and remote technical support. For large distributor partners, on-site training can be arranged.

What payment terms do you accept?+

Standard terms: 30% deposit by T/T, 70% balance before shipment. L/C at sight available for larger orders. Other terms negotiable for established partners.

How are products packed for export?+

Panels are packed in export cartons with protective foam corners, on fumigation-free pallets or in crates. Carton marks include PO number, product code, colour, quantity and handling instructions.

Can I mix products in one container?+

Yes. We encourage consolidated shipments — wall panels, flooring, trims and accessories in one container reduces your landed cost per unit.

Still have questions?

Our team responds within 24 hours, Monday to Saturday.

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